RETURNS & REFUND POLICY

📦 CAN I CHANGE OR CANCEL MY ORDER?

Once an order has been placed, we are unable to modify or cancel it. Please carefully review your cart, shipping address, and contact information before completing your purchase.

💸 PRICE ADJUSTMENTS & DISCOUNT CODES

Prices and promotional discounts are valid only during the advertised promotional period.

We do not offer price adjustments or apply discount codes retroactively after an order has been placed.

🚫 RETURNS & REFUNDS

Due to the nature of our products, all sales are final.

We do not accept returns, exchanges, or offer refunds for:

• Change of mind.

• Ordering the wrong item.

• Ordering the wrong size or color.

• Buyer's remorse.

• Delays caused by the shipping carrier.

• Packages marked as delivered by the carrier.

Refunds or replacements are only offered if you receive a damaged, defective, or incorrect item.

🛠 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery by emailing info@bemysecret.net with:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

Once verified, we will send a replacement at no additional cost or issue a refund if a replacement is unavailable.

⚠️ INSTALLATION DISCLAIMER

We are not responsible for damage caused during installation or misuse.

For products such as decals, banners, or similar items, we strongly recommend professional installation.

📬 LOST OR RETURNED PACKAGES

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of reshipping the order.

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

QUESTIONS

If you have any questions regarding your order, please contact us at info@bemysecret.net.